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狼窝导航 distributes annuity products through a variety of channels including Banks, Broker Dealers and Independent Marketing Organizations. We highly recommend you deal directly with a financial professional when purchasing one of our products. If you are not currently working with someone, we can connect you with a knowledgeable 狼窝导航 representative in your area by filling out a short online request form.

If you have an annuity that was issued by 狼窝导航 Annuity and Life Company (formerly Aviva USA), you may register for . Registration allows you to view statements, change beneficiaries, update your contact information or request a withdrawal.

The frequency of statement mailings depends on the type of contract you own. For Single Premium Immediate Annuities (SPIAs), statements are mailed twice per year; at the anniversary date and at year end. Most other annuity contract holders will receive their statements annually, although some customers receive quarterly or semi-annual statements. You can request a statement of value at any time by calling our Customer Contact Center.  users may view all their statements online.

When purchasing your annuity ask your financial professional to help you enroll in e-Delivery during the application process. Electing e-Delivery at this time will ensure that you receive your contract packet, statements, and communications delivered directly to your preferred email address. 

If you鈥檝e already purchased your annuity, communication preferences can be changed online in the Service Center of your My狼窝导航 account. Once you鈥檝e opted in, we鈥檒l send you an email notification when documents are ready to view or download. Electronic communications at 狼窝导航 are sent from our secure document portal called FireLight庐. Flagging 狼窝导航 Servicing (no-reply@firelighteapp.com) as a known sender will help identify e-Delivery emails in your inbox. FireLight庐 email notification links will be active for 30 days following receipt, and 10 days once you鈥檝e accessed the link. Preferred documents can be downloaded and saved for record keeping. If you don鈥檛 access the email in time your contract documents and statements will always be available online in your My狼窝导航 account.

鈥嬧赌嬧赌嬧赌嬧赌嬧赌� users can change their address online. You may also call us with your new address, send your new address in writing, or mail us a completed change of address form. Select the appropriate change of address form from our forms library.

The owner of the policy can change the beneficiary at any time. If the contract's current beneficiary is irrevocable, that beneficiary must also approve the change.  users can change a beneficiary online. A completed paper form is required for any other beneficiary change. Select the appropriate form in our forms library or call our Customer Contact Center to request the form. Primary beneficiary(ies) are first in line to receive proceeds from the contract after the annuitant's death. Contingent beneficiary(ies) will receive proceeds in the event the primary beneficiary(ies) death prior to the annuitant's.

Probate is a court-supervised legal process where the distribution of property, or estate, of a deceased person is administered. If the beneficiary(ies) are set up properly, death benefits can avoid probate and pass directly to the named beneficiary(ies).

鈥嬧赌嬧赌嬧赌� users can request a withdrawal online. You may also request a withdrawal by calling our Customer Contact Center, or completing a withdrawal form found in our forms library.

Withdrawals submitted using  or requested over the phone are processed in 1鈥�2 business days; requests may take longer if volumes are high. Normal processing for a mailed withdrawal request form is 7鈥�10 business days (additional time may be required).

There are two ways to have your monthly income automatically sent to your bank account. You can either call our Customer Contact Center to request monthly deposits, or you may mail us a completed authorization for EFT (Electronic Funds Transfer) found in our forms library.

You may change your tax withholding election online via My狼窝导航, or send us a completed Election of Withholding form found in our forms library. Withholding regulations vary from state to state. Federal withholdings vary depending on the type of funds distributed. Always consult with a qualified tax advisor before making a withholding election.

The payout options available depend on your policy provisions. Please call one of our Customer Service Representatives at 888鈥�266鈥�8489 (888鈥慉狈狈鲍滨罢驰).

The IRS requires individuals owning IRAs to take a required minimum distribution (RMD) each year once you reach a certain age, which varies by birthdate. Visit and review the for more details about required minimum distributions. 

鈥嬧赌嬧赌嬧赌嬧赌嬧赌� users can set up RMDs online. You may also complete the set up process by calling our Customer Contact Center or mailing us a completed form. Forms can be found in our forms library.

A taxable or reportable event occurred on your contract in the year listed on the form. Examples of common events: 

  • Partial distribution
  • Annuitization payments
  • Income Rider payments
  • SPIA payments
  • Full surrender
  • Indirect rollover 
  • External 1035 exchange 
  • Specific Ownership Changes
  • Full/ Partial Roth IRA Conversion
  • Recharacterization
  • Death Claim 
  • Collateral Assignment 
  • Defaulted Loan
  • Refund of premium to AOR when received via direct rollover
     

1099 will be mailed no later than January 31 of each year. 1099 are provided only when funds in a contract are distributed from your account. You are not required to report interest earnings from an annuity until the interest is withdrawn.

Current and previous year(s) 1099R or 5498 can be obtained online by logging in to your My狼窝导航 account or by emailing us at Ask狼窝导航@狼窝导航.com. Not registered for My狼窝导航? Enroll today at www.athene.com/signup.

Death Benefit Claim FAQ

Funds that are left in an annuity at the contract owner鈥檚 time of death are distributed to their beneficiaries through a death claim process. The following is some frequently asked questions to make the claim process as simple as possible.

Start a Death Benefit Claim 

If you are acting on behalf of the estate, please provide court-approved Letters of Testamentary or Letters of Administration that identifying you as the representative of the estate.

If a minor is a beneficiary, please provide the court-approved Letters of Guardianship or Conservatorship of the Minor's Estate.

A copy of the Power of Attorney completed and signed on behalf of the beneficiary.

Death claim payout options include lump sum, periodic payments, spousal continuation and internal/external transfer of funds. Check your claim packet for details as some options may not be available.

If you are listed as the beneficiary, you will receive a claim packet to complete and return for processing.

There are two stages in the claim process. First, 狼窝导航 receives a death notification and performs due diligence to:

  • confirm the death
  • identify beneficiaries
  • identify each beneficiary鈥檚 amount
  • mail the claim packet

In the second stage, we review the completed claim form and required documents from the beneficiary and, if in good order, distribute funds.

Be sure to include a properly completed claim form and follow all claim instructions. Remember to include a copy of the death certificate and be sure it states the cause and manner of death.

If the Death Benefit is not claimed, 狼窝导航 is required to adhere to state unclaimed property guidelines. Refer to applicable state guidelines for details on unclaimed property process and timing.

If you鈥檙e not a listed beneficiary and you complete the claim form you will not be contacted further regarding a benefit. 狼窝导航 will confirm beneficiary information and contact only those listed as a beneficiary on the contract.

We recommend consulting a tax professional regarding any tax implications that may arise from receiving a death benefit payment. 狼窝导航 cannot provide tax advice.

The beneficiaries listed on a contract will be mailed a claim packet if a Death Benefit is payable following the death of the Owner or Annuitant. Explore the to learn more about the claim process, potential expectations and documents to collect to help save you time.

Start a Death Benefit Claim 

Please call our Customer Service Representatives at 888鈥�266鈥�8489, select Option 1, then Option 3 for additional assistance.